Data center disruption causes service outages - We are working on a solution

Minor incident Customer systems Customer systems - few systems
26.05.2025 08:54 CEST · 4 hours, 3 minutes

Updates

Resolved

Die Ursache für die Probleme wurde behoben und alle Systeme laufen wieder normal. Im Zeitraum des Incidents kam es durch starke Lastspitzen zu Problemen die sich auf die verfügbare Netzwerkbandbreite ausgewirkt hat. Deshalb kaum es zT. zu kurzen (< 2min) Unterbrechungen der Verfügbarkeit.

May 26, 2025 · 12:54 CEST
Monitoring

Derzeit bestehen die Probleme weiterhin für einzelne Instanzen. Wir haben Maßnahmen zur Stabilisierung der Situation getroffen und arbeiten an einer Lösung.

May 26, 2025 · 11:43 CEST
Issue

There is currently a problem in the data center that is causing increased latency and outages for some services. Our team is investigating the incident and working closely with our service provider to identify the cause of the disruption and find a solution as quickly as possible.
In the meantime, we are working to minimize the impact of the disruption on our customers.
We apologize for the inconvenience this has caused and guarantee that we are doing everything in our power to resolve the issue as quickly as possible. We will keep you informed of progress in resolving the disruption.

May 26, 2025 · 08:54 CEST

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